Most orders are dispatched within 24 hours during Mon-Fri - subject to payment and stock availability. Please allow 48 hours during weekends/holidays. If any products are out of stock, we will notify you as soon as possible by email and/or phone call. 

Postage and packing charges are as follows:

  • UK – Free Delivery on all orders over £200
  • UK – Royal Mail Signed For Delivery 3-7 days - Small Parcel charged at £4.10
  • Next Day Delivery - Mon to Thurs (Order by 12pm Midday) charged at £7.75
  • Saturday Delivery - (Orders by 12pm Midday, Fri) charged at £15.95
  • Europe - Delivery to Europe ( inc ROI ) is charged at £12.45 per order.
  • International / Worldwide - Delivery to the rest of the world is charged at £15.00 per order

If your order is to be dispatched to a destination outside the European Union, you will be responsible for any customs or import duties levied once the package reaches your destination country. Sweet Peas Kidswear Ltd will not be responsible for these charges.

Attempted Deliveries
All deliveries require a signature. If you are not available to receive the parcel the courier will automatically redeliver on the next working day. If delivery is attempted and a delivery card is left and you fail to claim the parcel from the local depot or post office, we cannot refund you until the products have been returned to us. However, if you would still like the products delivered, we will re-dispatch the parcel once it has been returned to us, but there will be an additional charge for re-posting.

Lost Parcels
We must be informed of parcels not arriving as soon as possible, for the UK it must be within 16 working days from the date of despatch. For international destinations, we must be informed within 35 days. Failure to do this can affect our ability to trace the parcel and issue any refund due. Refunds or replacements will only be issued after 16 working days in the UK or 35 working days for international parcels, and only if the parcel is deemed lost in transit by the relevant delivery company.

Missing or Damaged Products
Every item sold through sweetpeaskidswear.com is thoroughly checked for faults before it is sent to our customer, however, if the product is damaged or items are missing from your order on receipt, we must be informed as soon as possible.

We always strive to provide the best service, but sometimes we can make mistakes. Please feel free to contact us on customerservices@sweetpeaskidswear.com and inform us of any damaged, faulty or missing products from your order.

If you report the problem to us under this Condition, our only obligation will be either:

  • to replace any Products that are damaged or defective; or
  • to refund to you the amount paid by you for the product in question.

Goods are classified as faulty if they are received damaged or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Products in question in accordance with these Conditions.

 

RETURNS - REFUNDS/EXCHANGE
Unfortunately our store is closing down, all items are none returnable and we are not accepting returns please bare this in mind when placing your order.

Shoes
Unfortunately our store is closing down, all items are none returnable and we are not accepting returns please bare this in mind when placing your order.

Clothing
Unfortunately our store is closing down, all items are none returnable and we are not accepting returns please bare this in mind when placing your order.

Hair Accessories & Hosiery
Unfortunately our store is closing down, all items are none returnable and we are not accepting returns please bare this in mind when placing your order.

Refunds
Unfortunately our store is closing down, all items are none returnable and we are not accepting returns please bare this in mind when placing your order.

Exchanges
Unfortunately our store is closing down, all items are none returnable and we are not accepting returns please bare this in mind when placing your order.